Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how subscriptions purchased for CSEC Prep, operated by JSRM Trading, may be cancelled and how refund requests are handled. Payments are processed by Paddle, which acts as the merchant of record for purchases.

2. Cancelling a subscription

You can cancel a subject subscription through the Paddle customer portal opened from the Billing page in CSEC Prep. Cancellation prevents the next renewal charge. Unless stated otherwise at checkout or required by law, you will retain access to the subscribed subject until the end of the period you have already paid for.

Cancelling a subscription does not automatically issue a refund for a charge that has already been made.

3. Requesting a refund

You may request a refund within 14 days of the relevant charge, including an initial subscription charge or a renewal charge. To make a request, contact us through /contact-us and include the email used at checkout and your Paddle receipt or transaction details if available.

Refund requests are assessed case by case. We may consider the reason for the request, access to and use of the service, and applicable law. Sending a request within 14 days does not guarantee that a refund will be approved.

4. Processing approved refunds

Paddle processes approved refunds. Where possible, a refund is returned using the original payment method. Paddle may need to review or approve a refund request and will provide the applicable financial record for an approved refund.

5. Your legal rights

This policy does not limit rights you may have under applicable consumer-protection law. Where those rights provide a different or additional remedy, they apply.

6. Contact

For help with a cancellation or refund request, contact us through /contact-us.